United Response has always placed a high priority on providing support tailored to individual needs. They see personal budgets and self-direction as the natural evolution of their work. Read this!
There are many inspiring stories about people who have taken control of their lives by creating their own budgets and structuring their financial support creatively. We know, however, from our experience how many people are confused by this change. We have heard from many people that they fear the responsibility involved in managing their budgets directly.
To help bridge the gap, and debunk some myths about personalisation, the Voluntary Organisations Disability Group has created a guide called "Top Ten tips" for those who need to purchase social care for themselves, a relative or friend.
This guide will help you understand what you should look out for in a provider of support and how to develop and pay for your support needs.
Ten Top Tips
1. Consider how you would like to be assisted. What do you prefer, a PA or a support person? Are you going to hire them directly or through an agency?
2. Take note of your initial impressions. The first conversations you have with the support provider can be an indication of your future relationship. Do they deliver on their promises? Does the provider follow through on their promises?
3. Ask them how they plan to develop your package of support. You should be given time to get to know your support provider, and to learn about their needs and desires. You should be involved in the development of a plan that is person-centred. A contract should also outline your support.
4. How will your support be changed and monitored? You should lead your provider in a review every year of the support you receive.
5. Verify the cost and include what you need. You and your support provider must agree on a fixed price.
6. Verify the personnel who will support you. You should be provided with quality support staff who will meet your needs.
7. Ask how you will be supported and kept safe. Verify that your service provider has been registered by the relevant regulator, and find out what quality checks they perform.
8. Verify your right to complaint. If something goes wrong, who do you call?
9. Find out how to terminate your contract. Check the notice period and if there are any exit fees, such as salaries of staff or other expenses.
10. Learn more. Below you'll find more details. Learn some terminology. (See the Jargon Buster section of the Top Ten Tips Guide) Care and support may include a lot of jargon.